Cancellation Policy

Thank you for booking your appointment at Tooth Smart Dental. We have reserved this appointment for you dedicating our resources exclusively for you.

If you need to cancel your appointment:

  • Please call us on (07) 3399 6228 or email us at
  • We require a minimum of 48 hours notice.
  • Cancellations need to be received within business hours

Monday – Thursday 9:00am – 7:00pm

Friday 9:00am – 5:00pm

Our front desk staff will send a courtesy reminder SMS two weeks prior to your appointment and will call you to confirm a day prior.

We pride ourselves on keeping our costs affordable for our patients. One way we do that is efficient use of equipment and professional staff. Missed or broken appointments represent a cost to us, and to other patients who could have been seen in the time set aside for you.

Please advise us as soon as possible if you cannot attend an appointment. This allows us to offer your appointment to someone else who may need urgent treatment. Since we turn away other patients to hold your appointment, any missed appointments or cancellations with less than 48 hours notice will result in a cancellation fee. If you need to cancel your appointment within 48 hours due to illness, we will gladly reschedule your appointment.

Our cancellation fee is $40 for missed appointments or last-minute cancellations. Please understand that we consider this a last resort, with the real motivating factor being our concern for the quality of service we are able to provide to you.

We thank you for your cooperation and understanding.

Call (07) 3399 6228